We are continually working to improve our technical support and customer service so that we can better meet your needs. Our industry-leading technical support staff is available 24x7 to answer your questions and work with you to resolve your problems.

The manual below has been developed to get you a fast and comprehensive coverage of all of the features that come with your hosting account. If you cannot find the answer or the instructions you need in our online manual, please contact us at the email addresses specified on the contact page. This is our fastest and most efficient method of support, with an average turnaround time of less than six hours on your support enquiries.

Your welcome email contains the basic information you'll need to access your account and get things underway. Print it out, or open it up in a separate window, as you'll need to refer to it during these tutorials.

E-MAIL SETUP     Outlook Express 6 [Troubleshooting]     Outlook 2000 [Troubleshooting]     Outlook XP [Troubleshooting]     The Bat ! v1     The Bat ! v2     Mozilla Messenger     Mozilla Thunderbird     Netscape Messenger

UPLOAD AND PUBLISH     Cute FTP 6     Leech FTP     WS-FTP 8     Dreamweaver MX     FrontPage 2000 [Troubleshooting]     FrontPage XP [Troubleshooting]     Windows Explorer

If you've just signed up and you are using an old domain name you have to transfer it to our servers. You can learn how to do this transfer in the domain transfer section of our online manual. It will take anywhere from 48 to 72 hours for all worldwide DNS records to reflect your domain name as pointing to our servers.

If you ordered a new domain with us it will become active in 24 to 48 hours. You can verify that your domain is actually pointing to your new account by typing the address in your web browser. If you see an under construction place holder or the pages you uploaded (because you can upload before the domain transfer or registration is completed) it means everything is fine.